Presentation Tips

Four Zoom Don’ts

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When putting together my latest workshop, I had fun creating visual examples of the mistakes people make when they are on video. Here are the four top offenders I see quite often.

1. The Submarine Periscope

Zoom Mistake 1

If we can see more ceiling than we do you, readjust! Make sure your face is in the top two-thirds of the screen.

2. The Backlit Extravaganza

Zoom Don't 2

Make sure the room is well lit to avoid grainy video, but don’t put bright light, such as a window, directly behind you. Light yourself from the front.

3. The Double Doozy

Zoom Don't 3

Virtual backgrounds seem like a fun idea until they become distracting. If you use a virtual background, get a green screen or design a background that works well when you test it. And remember, keep it professional when your credibility is on the line. This is called The Double Doozy because the background isn’t the only problem. The lighting on my face is too dark as well. Ugh.

4. The Nose Hair Investigation

Zoom Don't 4

This is a flattering one, right? No, it’s not. Put your laptop on a stack of books or get a stand.

Test and Test, Then Look Your Best

Your video doesn’t have to be studio-quality, but with a little testing of viewing angles and lighting you can ensure you look your best on your next Zoom call.

For more tips, ask me about my new workshop on Remote Leadership Presence.

Good Zoom Positioning

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Remote Leadership Presence

New Workshop Available: Remote Leadership Presence

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Remote meetings are here to stay. My new workshop, Remote Leadership Presence: Bringing Your Best When Leading & Meeting Virtually is designed to help professionals be more effective when participating in, or leading, a remote or virtual meeting.

You’ll learn:

  • How to look and sound your remote best.
  • Virtual room video and audio dos and don’ts. 
  • Best practices for facilitating and leading remote meetings.
  • Tips for using technology like Zoom and Teams to make virtual meetings more engaging

Whether you are regularly conducing team meetings remotely or participating in online meetings or interviews, this workshop will give you tips you can use right away to improve your leadership presence. 

Running Time: 60 or 90 minutes, depending on audience size.

Get in touch if you would like to discuss a one-on-one session or a workshop for your team.

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Fear of Public Speaking

Public Speaking When You Hate Public Speaking

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There are two types of speakers. Those who get nervous and those who are liars.

― Mark Twain

If you are nervous or anxious about speaking in public, you’re not alone. In fact, a fear of public speaking affects anywhere from 40 to 75 percent of the population, depending on what studies you look at. There’s even a medical term for it: glossophobia.

The truth is that you may never completely eliminate your fear. But I promise you that you can reduce it significantly. In fact, I am a case study for doing just that. When I was younger I did a lot of acting. I used to get so nervous before going on stage that I would actually tremble. You could see my hands shaking if you looked closely enough, and my nervousness was easy to hear in my voice.

As with anything else in life, it’s preparation and practice that will help you reduce the anxiety you have about public speaking.

Here are some tips that will help:

  1. Don’t try to be perfect. The fear of public speaking often stems from a fear of imperfection. The fact is that no one ever gets it 100 percent right every time, and neither will you. And that’s okay.
  2. Know your stuff. The more prepared you are when it comes to the topic of your presentation, the more confident you will feel. Don’t forget to also consider (and practice answering) the questions you’ll likely get from your audience. 
  3. Use your audience to your advantage. When you can get your audience involved in your presentation, it’s much easier for you to deliver and much more engaging for them. Win-win. 
  4. Practice until you’re sick of practicing. And do it out loud! Recruit family, friends, or colleagues to give you feedback on your presentation. You can also record yourself giving the presentation and watch it back. I do this with every speech or workshop I create. 

Want more tips for reducing nervousness and anxiety when speaking in public? Take my 20-minute quick class: Public Speaking When You Hate Public Speaking.

Take the quick class now

Photo by Marcos Luiz Photograph on Unsplash

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Virtual Meeting Preparation Tips

Make Your Virtual Meetings Matter

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Good meetings are planned well, and then facilitated in a way that makes them productive. Here are some tips for running effective virtual meetings and, more importantly, making them matter to your team.

Have a Clear Purpose and an Agenda

Be sure the reason for the meeting is clear to you. Then, communicate it out to the invitees beforehand. This way they can come to the table ready to contribute appropriately.

I use this list of potential goals when planning a meeting, which I got from a podcast featuring Mamie Kanfer Stewart. If the goal doesn’t fit into one of these six categories, then I likely don’t really need a meeting:

  1. Connect
  2. Align
  3. Decide
  4. Ideate/brainstorm
  5. Plan
  6. Produce

Set Ground Rules

Conducting meetings remotely isn’t always easy. In fact, it can be quite painful, for hosts and attendees alike. The technology doesn’t always work as well as it should, and the many distractions your team has in the remote setting can be numerous (and beyond your control). When I host virtual meetings, I make sure I set some ground rules right at the start. Here’s my list of possible requests from the group (I may use one or more of these depending on who is invited, and the number of people on the call):

  • Mute your audio when you’re not speaking (if there is a large group)
  • Mute your audio only if there is background noise (for small groups — I like lively discussions whenever possible)
  • Let’s make this a distraction free zone (a simple reminder to silence smartphones, close down email, and set Teams or Slack to Do Not Disturb mode)
  • Keep your video on (or off in certain situations like when the group should be focusing on one speaker only)
  • Find the chat box now because you may need to use it (I often plan for some type of interactivity using chat)
  • Raise your hand if you want to ask a question (for large groups, I have the nonverbal feature turned on in Zoom that allows every participant to do this digitally)

Encourage Participation

A meeting that is interactive will naturally be more engaging. Ask questions, seek input, and if you must talk for a long stretch of time, check in with your group along the way to make sure they are following (or if they need any clarification). 

Take Notes

Designate someone who is responsible for taking notes and make sure they provide a summary of decisions made and action items (noting who is responsible) to all attendees after the meeting. This removes any ambiguity related to who heard what and what everyone is supposed to do next.

Skip the Video (Sometimes)

Video calls can be exhausting because our eyes and brains have more to track than when on an audio-only call. This is especially true with numerous people on the call.

Video calls certainly have their place and should be used when seeing each other makes sense. However, consider when an audio-only phone call is the better option. For my coaching sessions, I often start with a call and then fire up video or a screen share when needed.

Use Visuals

Even when you’re on an audio call, a good visual or two can help support your messages and engage participants. Consider opportunities to share a graphic or bring up a few slides over a screen share. 

Smile Before You Begin 

Even when the meeting is without any video, your audience can still sense your enthusiasm, or lack thereof. Reminding yourself to smile and exude positivity will help make others feel more engaged during the call. 

After all, if you don’t sound like you want to be there, why should they?

Want more tips for better communication when leading remote teams? Talk to me about a one-on-one or group session of my workshop Communicating Your Best When Leading Remote Teams. 

Photo by bongkarn thanyakij from Pexels

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Don't Say "Like I Said…" Ever!

Like I Said…

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The two phrases that make me cringe most when I observe a presenter or meeting participant fielding questions are: “Like I said…” and “As I mentioned previously…”. 

Here’s why.

If someone asks you a question that you’ve previously answered, it means one of three things:

  1. They missed the answer the first time because they were not listening.
  2. You were unclear when you reviewed the answer previously.
  3. You made them work too hard to understand and remember it.

The fact is that they missed it, and it was probably your fault. Perhaps you buried it among other complex data they were trying to decipher. Maybe it was a key point you should have covered with emphasis, and you didn’t. 

Or maybe it wasn’t your fault and they were distracted by a text message at that precise time you covered that specific point.

The bottom line is that it happened; and how you handle it makes all the difference. When you use a phrase such as, “Like I said…” you are pointing a big finger right at the questioner that says, “I covered this before, dummy. Weren’t you listening?” That’s just like being called out by your 6th grade teacher in front of the class. Nobody likes how that feels. 

Instead, kindly answer the question. Maybe even give an example or elaborate on it a bit. You might find that the question came up because the questioner simply could not think of a better way to ask you to elaborate more on the specific point.

Banish these phrases from your repertoire. Don’t even use them in email communications. Saying, “Like I said…” or “As I mentioned previously…” may make you feel better by pointing out that you covered the information already. But it’s not about you. The fact is that these phrases do nothing but hurt your effectiveness as a presenter and influencer.

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The Curse of Knowledge in Communication

People, Perception, and the Curse of Knowledge

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One of the most difficult things to combat when you are leading, presenting, or even simply having a conversation with someone new, is yourself — specifically your knowledge and experience. That’s the curse of knowledge. According to Wikipedia, “the curse of knowledge is a cognitive bias that occurs when an individual, communicating with other individuals, unknowingly assumes that the others have the background to understand.” 

In other words, it’s easy to forget that others don’t know what you know. The problem is that assuming that others share the same knowledge as you puts them at an unfair advantage when communicating with you. 

If you’re a top executive or senior leader, you need to remember that you have years of expertise tucked into that head of yours. What often happens when professionals have been immersed in their data or craft for a long time is that they aren’t able to present their ideas or data in a way that others can understand. You get the underlying meaning, but chances are that anyone who is not working closely with you will not.

Don’t let the curse of knowledge make your communications too abstract for your audiences. Take the time to think about the people you lead, or who you need to persuade or inspire, and ask yourself:

  • How can I tailor my communications to meet them where they are? 
  • How do I distill what I know down to what they need to understand me?

The first rule of communication is to know your audience. Once you’ve considered them, your job is to communicate in a way that ensures your message is not only heard, but understood.

Photo by Jaredd Craig on Unsplash

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5 Tips for More Engaging Meetings

5 Tips for More Engaging Conference Calls and Remote Meetings

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A lot of my clients have been asking for tips for making their remote meetings more engaging. Here are 5 critical things to consider to ensure you make the best of your virtual meeting time.

1. Have a Clear Purpose and an Agenda

The main reason people tune out during calls is because they shouldn’t be there in the first place. Make sure you’ve invited the right stakeholders and are clear about why you’re holding the call. Also be sure everyone knows what you want to achieve during your time together.

2. Encourage Participation

A call that is interactive will naturally be more engaging than a lecture. Ask questions, seek input, and if you must talk for several minutes, check in with your group along the way to make sure they are following (or if they need any clarification). One way to do this is to deliver your messages by topic, one by one, and pause to encourage input or questions before moving to the next.

3. Skip the Video (Sometimes)

Video calls on Zoom or Teams can be exhausting because our eyes and brains have more to track than when on an audio-only call. This is especially true with numerous people on the call. Video calls certainly have their place and should be used when seeing each other makes sense. However, consider when a nice, audio-only phone call is the better option. 

4. Use Visuals

Even when you’re on an audio-only call, a good visual or two can help support your messages and engage participants. Consider opportunities to share a graphic or bring up a few slides over a screen share. 

5. Smile Before You Begin 

Even when the call is on the phone without any video, your audience can still sense your enthusiasm, or lack thereof. Run the call with positivity and enthusiasm. Reminding yourself to smile and exude positivity will help make others feel more engaged during the call. After all, if you don’t sound like you want to be there, why should they?

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Presentation Tip: It's not easy to make things simple

Simple ≠ Easy

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If you think it’s easy to make something simple, it’s not. For example, the user interface of an app or mobile device needs to be simple and easy to understand without reading a manual, right? The same is true for a presentation where you need to help an audience understand concepts or data that are unfamiliar or complex. It takes great effort to make these things more digestible and easier to understand. 

How do you do that? Through editing, refining, and rehearsing.

Here are some tips:

  • Record your presentation and watch it back. As you experience it like your audience will, try to put yourself in their shoes. Are you giving them too much background? Are you making assumptions and leaving something critical out? I use Zoom or QuickTime to record myself or my slides when I rehearse.
  • Figure out where you can edit your presentation (script and slides) to make complex points more simple. Sometimes you may need to make a slide less busy and narrate the supporting points instead. Other times you may need to inject an example or analogy into your script. And maybe you need to rewrite certain parts of the script to help explain complex concepts with words and visuals that are more appropriate to the intended audience.
  • Then rehearse again. And if you can, try to give the presentation a test drive in front of a few people who can provide feedback from the viewpoint of your intended audience. 

As Steve Jobs once said, “Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.”

Take the time to ensure your presentations are clean and simple. It will make them easier to present, and more effective and engaging for your audiences.

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Presentation Tip from Michael Piperno

Tell Me Where to Look

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When I coach people on creating powerful presentations, one of the first things we usually work on is their PowerPoint slides. Because much of the business world uses PowerPoint to share data among teams, it’s natural to want to put every data point and every clarifying message on a slide to ensure the reader will understand it—even if you’re not there to explain it.

But when you are presenting your sides, you are there to explain them. Your approach should be different. Your sides should support you. They are not meant to replace you! You want your audience to listen to you while you are leading them through your presentation. You want them to stay in the moment with you every step of the way.

When you throw up a slide that is overloaded with text or data, guess what? Your audience tunes you out, and starts to read the slide. Here are some tips for avoiding slide overload.

  • Make them more visual. If you can use a chart, graph, or image instead of text bullets, do so.
  • Use builds to reveal information. Instead of putting up a slide with 6 bullets that you will cover in the next 30 seconds, reveal each bullet as the words come out of your mouth. And remember, the bullets should be short. Your voice will provide the details; the bullets are simply visual markers for the audience.
  • Cut, cut, and then cut again. Each time you rehearse your presentation, you should be looking for opportunities to reduce the amount of content on your slides. The less cluttered they are, the faster your audience can process them.
  • Tell me where to look. When you do have to show a slide that is complex, talk your audience through where they should focus their attention. Use builds or highlight boxes that signal visually what part of the slide you’re currently referring to. This is especially important for scientific slides that include large amounts of data presented in a table or in a complex graphic. Highlight the area that underscores your point, so the audience’s eyes go right to it.

Ask yourself questions about your sides as you prepare your talk, like: “Do I really need a slide for this?” and “What’s the point of this slide?” That will force you to look for opportunities to make them more concise and visually engaging. Slides that are supportive of your narrative, and are concise and well designed, will make your presentation shine.

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